Returns and Refunds Policy

Thank you for your purchase. If you are not completely satisfied with your purchase, we are here to help. Please review the terms below for returns, refunds, and cancellations.

Interpretation and Definitions

Interpretation

• Certain words in this policy (such as “Company”, “we”, “us”, or “you”) have specific meanings.
• These meanings apply whether the words are used in singular or plural form.

Definitions

For this policy:

• Company (“we”, “us”, or “our”) refers to Lenba Investments (Pty) Ltd, Plot 1325, Extension Unit 1, Jwaneng, Botswana.
• You refers to the individual who purchases or uses our products or services.
• Goods refer to the items purchased from us.
• Website refers to https://www.lenbainvestments.com.

Returns

To be eligible for a return:

• Items must be returned within seven days of purchase.
• Items must be unused, unopened, and in their original packaging.
• The seal must be intact.

Non-returnable Items

We do not accept returns for:

• Custom-made or personalised products.
• Items that deteriorate quickly or have expired.
• Products opened after delivery cannot be returned for hygiene or health reasons.
• Goods that have been mixed with other items after delivery.
• Only regular-priced items may be returned. Sale items are not eligible for return.
• We reserve the right to refuse any return that does not meet these conditions.

Return Process and Costs

You are responsible for the cost and risk of returning items to us.

We recommend using a trackable and insured delivery service, as we cannot be held responsible for items lost or damaged during return shipping.

Refunds will only be processed once we have received the returned goods and inspected them.

Refunds and Cancellations

You may cancel your order within seven days of receiving your goods.

To qualify, the item must be unused, it must be in its original condition, and the packaging seal must remain intact.

To request a cancellation, please contact us at: info@lenbainvestments.com.

Refunds

After receiving the returned item and inspecting it, refunds will be processed within twenty-one days.

Refunds will be issued using the original payment method.

Additional fees (if applicable) will be charged for refunds.

Gifts

If your item was purchased as a gift and sent directly to you:

• You will receive a gift credit for the value of the return.
• Gift credits will be issued once the returned item is received and inspected.

If the item was not marked as a gift:

• The refund will be issued to the original purchaser.

Changes to This Policy

We may update this Returns and Refunds Policy from time to time. Any changes will be posted on this page without prior notice. We encourage you to review this policy periodically.

Contact Us

If you have any questions, please email us at info@lenbainvestments.com.

Contact

+267 396 2222 | +267 74 600 918
info@lenbainvestments.com
Plot 22072/3, Gaborone Technology Park, Botswana